Shipping Policy for TayTay and LeeLee

Effective Date: 6/10/2024

1. General Information

At TayTay and LeeLee, we strive to offer you the best shipping options, ensuring that your orders are delivered on time and in excellent condition. This Shipping Policy outlines the shipping methods, costs, and delivery times applicable to your purchases.

2. Shipping Methods and Costs

Shipping costs vary based on the shipping method selected, the destination, and the weight and dimensions of your order.

2.1 Domestic Shipping

• Standard Shipping: 2-3 Weeks 

2.3 Free Shipping

We offer free standard shipping on domestic orders over [Insert amount]. This offer applies only to eligible orders and may be subject to change.

3. Order Processing Time

Orders are processed and shipped within [Insert number] business days from the date of purchase. Please note that orders are not shipped or delivered on weekends or holidays.

3.1 Delays

While we strive to meet our processing and delivery estimates, some factors beyond our control, such as weather conditions, carrier delays, or customs processing, may affect delivery times. We are not responsible for these delays but will do our best to notify you of any significant delays.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier's website.

5. Shipping Restrictions

5.1 PO Boxes

We do not ship to PO boxes. Please provide a physical address for delivery.

5.2 Restricted Locations

Certain items may not be eligible for shipping to specific destinations due to legal or carrier restrictions. If your order cannot be shipped to your location, we will notify you promptly and provide alternative options.

6. International Customs and Duties

6.1 Customs Duties and Taxes

International orders may be subject to customs duties, taxes, and import fees, which are levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

6.2 Customs Clearance

Customs clearance procedures may cause delays beyond our original delivery estimates. We have no control over these procedures and are not responsible for any delays caused by customs processing.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, absence of recipient, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. Damaged or Lost Packages

8.1 Damaged Packages

If your order arrives damaged, please contact us within [Insert number] days of receipt. Provide your order number and photos of the damaged item and packaging. We will work with you to resolve the issue.

8.2 Lost Packages

If your package is lost in transit, please contact us immediately. We will initiate an investigation with the carrier and take appropriate steps to replace or refund your order.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

TayTay and LeeLee [Your Store Address] [Your Store Email] [Your Store Phone Number]

Thank you for shopping with TayTay and LeeLee!