Refund policy

Given the customized nature of our products at TayTay and LeeLee, we cannot accept returns at this time. The entire process is tailored specifically for you and your pet.

Within 1-5 days after you place an order of the "Custom One Pet Portrait" and the "Custom Multiple Pet Portrait", we will send you a proof and the opportunity to request edits or approve it for shipping. You will have 48 hours to respond. If no response is received within this timeframe, the order will be automatically shipped, and no returns will be accepted. All other products do not include a proof process. 

However, if you are dissatisfied with the final product, please contact us. Customer satisfaction is very important to us, and we want to ensure you are pleased with the final masterpiece.

If you recently placed an order and wish to change or cancel it, you can do so within 1 hour of submission. After 1 hour, cancellation or change requests will be at our discretion, as our artists often begin work immediately upon receiving an order.

Please note that the artwork we create is based on the photo you upload with your order. If our photography guidelines are not followed, we cannot offer any solutions. It is your responsibility to submit a high-quality photo that meets our submission standards. Low-quality photos will result in low-quality artwork. While you can add notes to your order for specific requests, we cannot guarantee that all special requests will be met. For example, we cannot edit a photo to alter a smile or change an expression, but we can remove red-eye and fulfill other minor requests.

All examples on our site were created from high-quality, high-resolution photos. Blurry or low-quality photos will prevent our design team from producing the high-quality finish you see on our site.

Sales, Promo Codes, and General Store Policies

Promo Codes

Only one promo code can be used per order. Promo codes cannot be combined, are non-transferable, and may have specific conditions for redemption. Promo codes are subject to change at any time. Shipping charges are based on the cart total after all promo codes have been applied.

Please note that we cannot honor retroactive discounts. You must enter the promo code at the time of checkout.

Damages and Issues

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item. This allows us to assess the issue and make it right.

For any return questions, you can always contact us at angie@taytayandleelee.com.